Terms and Conditions

General

1.	BingoHollywood is part of the Bingo Stars Network ("BSN").
2.	All games provided by BSN are operated by Cassava Enterprises (Gibraltar) Limited (the "Company") under its remote gambling license issued by the Government of Gibraltar. The games are powered by software belonging to Brigend Limited ("Brigend"). Brigend is a wholly-owned subsidiary of Cassava and both companies are registered in Gibraltar.
3.	When you use this website, open an account and play the games, you enter into a legally binding contract with the Company. This legally binding contract is subject to the terms and conditions set out below, the privacy policy and the game rules displayed on this website (the "Terms and Conditions").
4.	By playing at BingoHollywood ("BH"), you represent and warrant that you fully understand and agree to comply with all Terms and Conditions.
5.	Bingo is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. You cannot play under any circumstances if you are not at least eighteen years of age.
6.	Participation in the activities and games of BH (the "Game") is open only to residents of those jurisdictions where such participation is legal and not prohibited. Participation in the Game is void wherever prohibited by law. For example, if you are located in the United States of America it is illegal for you to register or play Bingo or other games on this Website. Should we discover that you are located in the USA we reserve the right to suspend your account immediately.
7.	The Company makes no representations or warranties, implicit or explicit, as to your legal right to participate in the Game nor shall any of the Company's employees, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
8.	Employees of the Company, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Game.
9.	Any participation in the Game is at your sole option, discretion and risk. By playing the Game, you acknowledge that you do not find the Game or Bingo to be offensive, objectionable, unfair, or indecent.
10.	You are only permitted to enter Bingo for your own personal entertainment and non-professional use. Any other entrance, access, use or reuse of the Bingo or the Web site is strictly prohibited.
11.	Only one account per person is permitted. Unfortunately, this is necessary to prevent abuse of our generous "free money" policies.
12.	The management of Bingo reserves the right to withhold payment to any player pending verification of the player's identity.
13.	We make every effort to ensure that errors or mistakes do not occur in any Game. We reserve the right to void winnings or cash-ins enabled by wins resulting from any obvious error or mistake or any technical fault (including, but not limited to, incorrect game payouts) with any of the games offered. You will forfeit any winnings/losses that result from such errors or mistakes or technical faults.

Games

1.	A new game is usually played every 3 to 5 minutes.
2.	A new ball is called every 3 seconds.
3.	The min and max vary depending on room and game. Min and max cards may vary between 1 and 96
4.	Bingo is played in "Autoplay" mode, whereby players will always be notified of a winning bingo card.
5.	The purchase of all cards is final.
6.	In the case of there being more than one winning card, the prize will be split equally amongst the number of winners.

Instant Win - Game Disputes

If you feel that a game has played out unfairly then you must contact our Customer Support team with the Game ID and a screenshot of the game as it finished for us to assist you.

The Company reserves the right to cancel your account for any reason whatsoever at any time without notice to you. Any balance in your account at the time of such cancellation will be credited to your credit card and/or sent to you by cheque. However, the Company reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in your Bingo account in any of the following circumstances:

Your account may be cancelled:
1.	If you have more than one active account for Bingo;
2.	If the name on your Bingo account does not match the name on the credit card(s) used to make purchases on your Bingo account;
3.	If you participate in a Bingo promotion and cash out before fulfilling the requirements of that particular promotion;
4.	If you provide incorrect or misleading registration information;
5.	If you are not of legal age;
6.	If you reside in a jurisdiction where participation in the Game is prohibited by law;
7.	If you have allowed or permitted (intentionally or unintentionally) someone else to play on your Bingo account;
8.	If you have not played Bingo on an individual basis for personal entertainment only (that is, you have played in a professional sense or in concert with other player(s) as part of a club, group, etc.);
9.	If you have "charged back" any of the purchases made with your credit card on your Bingo account;
10.	If you are found cheating or if it is determined by the Company that you have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat Bingo; OR
11.	If the Company should become aware that you have played at any other on-line Bingo under any of the circumstances set out at 1 to 10 above.
12.	The Company reserves the right to close Bingo accounts registered from certain countries. This policy was introduced after high volume credit card fraud originated in these countries. Winnings from these accounts will not be paid out more than the amount of the purchases made on the account. We apologise to the customers from the countries detailed below for the inconvenience caused.
	The countries are: Albania, Armenia, Azerbaijan, Belarus, Belorussia, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Herzegovina, Hungary, Indonesia, Kosovo Latvia, Lithuania, Malaysia, Moldova, Montenegro, Romania, Russia, Russian Federation, Serbia, Slovakia, Slovenia, Ukraine and Yugoslavia.
13.	By accepting any prize and/or winnings from the Company, you consent to the use of your name for advertising and promotional purposes without additional compensation except where prohibited by law.
14.	If you have any dispute with regard to any outcome in the Game, you must submit your complaint to the Company in writing within fourteen (14) days. In the event of a discrepancy between the result showing on your Bingo software and the Bingo's server software, the result showing on the Bingo's server software shall be the official and governing result of the Game.
15.	You are solely responsible for any applicable taxes on any prizes and/or winnings that you collect from the Company.
16.	The Company reserves the right, in its sole discretion and without notice to you, to add new activities or games to Bingo or to discontinue any activity or game of Bingo at any time.
17.	If you do not log onto your Bingo account for a period of 180 days, any balance in your account will be forfeited to the Company.
18.	You are solely responsible for keeping your account number and password secure and secret. You shall not allow any other person or third party including, without limitation, any minor, to use or reuse your account, access and/or use any materials or information from the Web site, accept any Prize, or participate in the Games. You are solely responsible for any purchases and/or losses that may occur on your account.
19.	The Company shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter Bingo because of anything other than the Company's error.
20.	The Company shall not be liable for computer or Internet malfunctions nor attempts by the Player to participate in the Game by methods, means or ways not intended by the Company.
21.	If you are found to be cheating or attempting to defraud the Game, or if you make untrue and/or malicious comments with regard to the Company's operation, the Company reserves the right to publicise your actions together with your identity and e-mail address, as well as to circulate this information to other Bingo and gaming companies, banks, credit card companies, and appropriate agencies.
22.	You shall hold the Company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of: (i) your entry, use, or reuse of the Web site, (ii) your use of any materials at the Web site, (iii) your entry, use, or reuse of Bingo's server, (iv) your participation in the Game, or, (v) your acceptance of any prize.
23.	All intellectual property rights (including, but not limited to, all trade mark rights and copyright) in the brand BingoHollywood (word and logo) and the website's graphic user interface, content and look and feel vest in the Company. You agree that you will not display or use the brand or the website's graphic user interface, content or look and feel in any manner unless you have been given prior written consent by the Company to do so.
24.	Materials of the Game (whether electronically obtained or obtained by other means) are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Game containing any error is limited to replacement of same.
25.	Any and all materials submitted for prize claims become the property of the Company and will not be returned. The Company is not responsible for lost, late, illegible, incomplete, damaged, mutilated, misdirected, or postage due mail, requests, prize claims or entries.
26.	We recommend that customers print out all transaction data, rules of the game and payment methods and keep them in an easily accessible place.
27.	The minimum purchase on the site is £5. The denominations of the purchases are of £5. please remember that you will not receive a deposit bonus on any deposits of less than £10
28.	The Company reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to you. Such amendments will be implemented at the discretion of the Bingo management and put into immediate effect. Such procedural changes will only be in response to the interests and security of Bingo or the players.
29.	The Terms and Conditions contained herein represent the complete, final and exclusive agreement between you and the Company and supersede and merge all prior agreements, representations and understandings between you and the Company with regards to playing Bingo.
30.	Please note that a separate Terms and Conditions exist for the claiming of promotional offers.

Promotional

1.	Introduction
1.1	Bingo Star Network terms and conditions set out below apply to all promotional offers whether sent in correspondence (for example emails, computer pop-ups and letters) (each a "Promotion Correspondence") or published via the web landing page on Bingo Hollywood website (each an "On-line Promotion").
1.2	Such promotions may take the form of bonus offers (whether for real cash or some other type of bonus or incentive), prize draws, competitions, contests or other form of promotion. All such promotions are subject to these general promotion terms and conditions, any rules set out in Promotion Correspondence and the specific rules found on the information pages of the individual promotion also accessible from the hyperlinks below (together the "Promotion Terms").
1.3	You should check the Promotion Terms before participating in any promotional offer as by participating in a promotion you accept and agree to be legally bound by such terms.
1.4	Any complimentary bonus (whether real money bonuses, bonus points or some other form of incentive) credited to your account must be used in adherence with such terms and conditions. We reserve the right to withdraw any promotion, bonus or special offer at any time.
2.	Eligibility
2.1	Unless otherwise indicated in the Promotion Correspondence or an On-line Promotion, a promotion is intended for the addressed recipient or category of recipient only and cannot be transferred. If you are not the intended recipient or within the intended category of recipient then the offer is null and void.
2.2	To be eligible to participate in any Promotion, you must be a "Qualifying Player" i.e. you must:
(a)	be 18 years of age or older;
(b)	be legally entitled to use our services in accordance with our General Terms and Conditions;
(c)	unless the applicable specific Promotion Terms indicate that a "no purchase necessary" route is available and subject to section 2.3 below, have successfully completed registration on our website for the relevant service and opened a real money player account in accordance with our General Terms and Conditions;
(d)	satisfy any other eligibility criteria set out in the relevant sections of our Promotion Terms in respect of certain general categories of Promotion and in the applicable Specific Promotional Terms; and
(e)	not be an Unauthorised Person (as defined below);
2.3	To participate in any of our promotions, you should follow the instructions set out in the relevant Promotion Communication, on the individual web landing page for that promotion and, where appropriate, the applicable specific Promotion Terms. Where the Promotion Communication or landing page indicates that no purchase is necessary to participate in the promotion, you may participate by sending an email to any address there specified.
2.4	Officers, directors, employees, consultants or agents of Bingo Hollywood or any of its subsidiaries, parent or associated companies, or any of its or their respective suppliers or vendors (including advertising, printing and publicity agencies) or any officers, directors, employees, consultants or agents of any entity connected with any promotion, or relatives of any of the foregoing persons (collectively, "Unauthorised Persons") are not permitted to participate in any Promotion. For the purposes of these Promotion Terms, "relative" shall include, but not be limited to, a spouse, partner, child or sibling of an Unauthorised Person and any person residing in the same household as an Unauthorised Person.
2.5	Your participation in any promotion is voluntary. You have the choice to decline to participate in any promotion by simply ignoring the relevant Promotion Correspondence or publication. If the promotion is automatic and you are unable to voluntarily elect not to participate you may email us and request not to be a party to the promotion.
2.6	In the event that the Company believes a user of the Service is abusing or attempting to abuse a bonus or other promotion, or is likely to benefit through abuse or lack of good faith from a gambling policy adopted by the Company, then the Company may, at its sole discretion, deny, withhold or withdraw from any user any bonus or promotion, or rescind any policy with respect to that user, either temporarily or permanently, or terminate that user's access to the Services and/or block that user's account.
3.	Changing a Promotion
3.1	If we believe you are abusing a game or attempting to abuse a bonus or other promotion, or you are likely to benefit through abuse or lack of good faith from a gambling policy adopted by us, then we may, at our sole discretion, deny, withhold or withdraw from you any bonus or promotion, or rescind any policy with you, either temporarily or permanently, or terminate your access to the game and/or block that user's account.
3.2	We reserve the right to alter, discontinue or terminate any promotion, or any aspect of it, at any time, with or without notice, for any reason whatsoever, including without limitation if there has been any printing, production, distribution or other error in any Promotion Communication or on the website, or where there has been any error in the preparation for or conduct of any Promotion affecting the result of the Promotion or the number of participants or the value of claims.
3.3	The Promotion Terms may be modified by us at any time by posting the modified terms on the relevant page(s) of the website. We recommend you revisit these Promotion Terms regularly. By your continued participation in any promotion, you accept any such modified terms.
4.	Promotions and Prizes
4.1	Qualifying Players who win a prize as the result of any promotion (each, respectively, a "Winner" and a "Prize") must accept the relevant Prize "as is" and there is no right to a cash alternative unless we, in our sole discretion, elect to offer such a cash alternative (which may be less than the full value of the Prize). We reserve the right, at any time, to substitute any Prize with one or more prizes (other than a cash alternative) of substantially equivalent value. Prizes will be drawn at random.
4.2	All Prizes will be drawn by the time or within the timeframe specified in the applicable Specific Promotional Terms and, unless otherwise indicated there, a cash Prize will be paid into the Account of the Winner. Where we arrange for a non-cash Prize to be delivered to you, the delivery may need to be signed for, but in all cases we reserve the right to require that a particular Prize is made available for collection only, including without limitation if such Prize is impractical or unduly costly to deliver. In the case of a non-cash Prize, we will make all reasonable attempts to contact the Winner using his/her Account contact details, but if we have not been able to make contact with the Winner within 30 days of the Prize being won, we reserve the right to draw another Winner in place of the original Winner or to forfeit the Prize altogether without liability to the Winner.
4.3	We reserve the right not to award a Prize or to seek the return of any Prize awarded in the event that the Winner is not entitled to receive such Prize in accordance with applicable law (provided always that the Winner is solely responsible for ensuring that s/he is entitled to receive any Prize) or if we have cause to disqualify the Winner.
4.4	Any entitlement to receive a Prize is non-transferable.
4.5	The Winner is solely responsible for the payment of any applicable tax in relation to the relevant Prize and for any costs associated with the Prize. Where a Prize consists of an event, activity, holiday or the performance of a service, the Winner is solely responsible for complying with any booking or other conditions or instructions of the relevant third party provider or organiser and must be able to comply with any restrictions as to dates and times in relation to the Prize (which may not be re-scheduled) and any other eligibility restrictions imposed by the relevant third party provider or organiser. The contract in relation to any such event, activity, holiday or service will be directly between the Winner and the relevant third party provider or organiser and we will not be a party to that contract or have any liability in relation to its performance or non-performance, which shall be the sole responsibility of the relevant third party provider or organiser. We will not provide any form of insurance, including without limitation any public liability or cancellation insurance, in respect of any Prize consisting of an event, activity, holiday or service.
4.6	Our offering of a particular Prize implies no affiliation on our part with or sponsorship or endorsement of the relevant third party manufacturer, supplier, provider or organiser. Any photograph used to promote a Prize is for illustrative purposes only and the actual Prize may differ from the item shown in the photograph, including without limitation as to make, model, specification, colour, finish, packaging and other features.
4.7	The Winner is solely responsible for all use made of the Prize. Except as expressly provided in these Promotion Terms, no representations, warranties, conditions or other terms are made, given or accepted by us and no other terms shall apply, as between us and any person, in relation to any Prize, including without limitation any terms as to suitably, reliability, satisfactory quality or fitness for purpose, or any other implied terms, all of which we exclude to the maximum extent permitted by law.

Bonus

1.	First deposit Bonus. Open an account at BingoHollywood.com and we'll give you 300% on your first deposit . For example, if your first deposit is £50, we will give you an additional £150. Minimum deposit to qualify £10. Max bonus allowed £150.
2.	Redeposit bonus. We will give you 75% bonus on every deposit you make after your first deposit.
3.	The First Deposit Bonus and Deposit Bonus will only be given if you enter correct data on registration.
4.	Only one First Deposit Bonus will be issued per customer (multiple accounts will not qualify for additional First Deposit Bonuses). Additionally, only one account per customer will receive the Redeposit Bonus.
5.	The First Deposit Bonus offers apply to new registrants only.
6.	Bonus Funds. From time to time we may have promotions whereby we give you free money into your deposit account, (this includes the First Deposit Bonus and Redeposit Bonus). You may also earn cash by redeeming loyalty points through our loyalty scheme.
7.	Bonus Funds are for bingo play only and cannot be cashed out at any stage.
8.	You may cash out winnings won with bonus funds by providing us with debit/credit card details, providing you have previously funded your account with a cash deposit. The minimum deposit required is £30.
9.	Unless otherwise stated you agree to wager at least 2 times the total of the amount of the deposit PLUS two times the amount of the Bonus Funds prior to cashing out the deposit.
10.	If you do cash out any or all of your deposit before meeting the wagering requirement, you will forfeit your Bonus Funds.
	FOR EXAMPLE: If you make a first deposit of £50 then you will receive a First Deposit Bonus of £150. You must then wager at least £400 before cashing out of the deposit. Should you cash out your deposit before wagering £400 you will immediately forfeit your Bonus Funds. .
11.	Any bonus we may give you will be credited to your account as bingo points or Bonus Funds only, unless otherwise stated.
12.	These terms and conditions are subject to and additional to the General Terms and Conditions.

Free Bingo

1.	These terms and conditions are in addition to the General Terms and Conditions and our General Promotions Terms and Conditions. They relate to your participation in the free bingo games promoted on this website in our "Screen Test" room.
2.	Whilst we describe the free bingo games promoted as a free game, we do require you to register with us and to be responsible for the associated cost of using the Internet when participating.
3.	We use the words "free bingo" in the sense that you do not need to deposit money with us to purchase a bingo card and participate.
4.	If you win in the "Screen Test" room you may redeem your winnings for cash by providing us with your debit/credit card details, provided you have a minimum amount of £30 in your account and have previously funded your account with a cash deposit of at least £30. The minimum £30 cash deposit can then be withdrawn along with any cash prize.
5.	It takes up to 8 working days to process a withdrawal. We process all withdrawal transactions 2 working days after your request. Your bank or credit card company may take up to 6 working days from then to complete the process.
6.	We reserve the right to withdraw this promotion at any time.
7.	These terms and conditions are subject to and additional to the General Terms and Conditions and the Promotion Terms and Conditions.

Guaranteed Jackpot

1.	To participate in a guaranteed jackpot game you must be a registered and a funded player of Bingo Hollywood.
2.	The cost of cards for each guaranteed jackpot games is as advertised in the game.
3.	For pre-purchase games listed under the "Jackpot" tab in the lobby, bingo cards may be purchased up to a month in advance, except for the monthly guaranteed jackpot game. For this game, bingo cards may be purchased up to a month in advance.
4.	The winner agrees to provide a photograph of him/herself and a quotation for publication on BingoHollywood.com.
5.	If more than one player wins a non-cash prize on our games, the cash value of the prizes will be shared between the winners.
6.	These terms and conditions are subject to and additional to the General Terms and Conditions.

Loyalty Star Points Program

1.	Loyalty Star Points means those SPs awarded when you register, on the purchase of bingo cards as per clause 4 below and those points awarded in the Bingo Hollywood chat room games.
2.	Only one account per person can receive Loyalty Star Points.
3.	Loyalty Star Points can only be used to purchase bingo cards, they cannot be cashed at anytime.
4.	You may cash out winnings generated from your play with a Loyalty Star Points at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit.
5.	Only bingo card purchases using cash will be eligible for Loyalty Star Points for example bingo cards purchased using previously awarded SPs (of any type) or Bonus Funds (please see the Bonus Terms and Conditions ) do not count as an eligible purchase.
6.	These terms and conditions are subject to and additional to the General Terms and Conditions.

Refer a Friend

1.	Before completing the "Refer a Friend" application and clicking the "Submit" button you must ensure that all of the friends whose names and email addresses you are supplying have consented to receive a referral email and are 18 years of age or over (or such other higher minimum legal age in the jurisdiction in which they live), and that it is legal for them to participate in the games offered at BingoHollywood in the jurisdiction in which they live. See our General Terms and Conditions for further details of where these jurisdictions are.
2.	The Star Points awarded under the "Refer a Friend" Program can only be used for the purchase of bingo cards and cannot be cashed at anytime.
3.	You may cash out winnings generated from your play with a Star Points at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit.
4.	Star Points are only awarded when a referred friend registers with Bingo Hollywood and deposits and wagers £10 or more on bingo.
5.	A person can only be referred once and the person referred cannot have an existing or previous account with us.
6.	These terms and conditions are subject to and additional to the General Terms and Conditions.