Banking Terms

Deposit Limits
Payment Methods
Withdrawal Polices

At BingoHollywood we understand how important it is to be able to make a deposit when you want to. We have the quickest and easiest options around. Details and options as follows:

Deposit Limits:

We have set the following deposit limits as follows:

Daily Limit - £1,000
Weekly Limit - £3,000
Monthly Limit - £5,000

We have set the following cash-out limits as follows:

Daily Limit - £1,000
Weekly Limit - £2,000
Monthly Limit - £3,000

We reserve the right to amend any deposit or cash-out limit, at our sole discretion, at any time.

NOTE: The limits referred to above are for new members. BingoHollywood may vary the deposit limits for individual members following a review of an individual player's playing status and account history. In order to request an increase to your current deposit limit and to receive further information please contact our customer service team.

Approved transactions will automatically be credited to your account so you can begin playing immediately.

BingoHollywood restricts the total number of registered credit cards per player to 3.

Payment Methods:

Credit Cards

Available in all currencies.
Credit Card are the quickest and easiest purchase methods available.
We accept Visa and MasterCard credit cards.

But we prefer Visa cards

Please note: It is only possible for players to make purchases using their own credit cards.

Pay by Phone

NETeller We now offer "Pay by Phone" where you can securely make a deposit with one of our friendly support staff. Our customer support phone lines are open 24/7.

From inside the UK call us on 0808 2389 814

From outside the UK call us on +126 8484 4803

NETeller

Available in all currencies.
NETeller is an online money transfer service that you can use to deposit funds to your bingo account.

Opening a NETeller account is like using an "online wallet". You can deposit, withdraw, and transfer funds to any merchants that support. NETeller Online Payments.

Switch and Solo

Available in British Pounds only.
Switch and Solo purchases are one of the quickest purchase methods at BingoHollywood.

Please note: It is only possible for players to make purchases using their own debit cards.

Ukash

Available in all currencies.
Ukash deposits are an instant, fee-free, secure and easy way to fund your bingo account.

In order to make a deposit with Ukash you need to purchase a Ukash prepaid voucher.

Click here for more information

Debit Cards

Available in all currencies.
Debit Cards are also quick and easy to use. We accept Visa Delta, Visa Electron and Maestro debit cards.

Please note: It is only possible for players to make purchases using their own debit cards.

PayPal

PayPal Available in all currencies.
Can be used in Austria, Finland, Ireland, UK, Portugal, Spain and Sweden.

PayPal deposits are an instant, secure and easy way to fund your Bingo Hollywood Account.

Paysafecard

Available in all currencies.
Paysafecard is a prepaid voucher that you can use to fund your bingo account. To make a deposit using Paysafecard you will need to purchase a Paysafecard voucher.

Click here for more information

EntroPay Virtual Visa Card

Available in all currencies.
EntroPay is a reloadable virtual VISA card that can be used to pay online just like a regular VISA card. EntroPay VISA cards can be funded from your personal credit or debit card.

Withdrawal Policies

The method by which you withdraw is directly dependent on the payment method by which you have submitted your Deposit(s) in the past, and the amounts of those Deposit(s).

For example:
If you have used your credit/debit card to deposit with, the funds will be paid back to that card. One exception, however, is in case you used a MasterCard, Paysafecard, Ukash or an invalid card - which we are unable to send payments to and therefore, your withdrawal will be returned to you via your choice of a cheque or wire transfer.

If you have used a variety of credit cards, the card which you used the most for depositing will be credited back first.

If you used a credit card, debit card and Neteller to deposit into your account, the withdrawals are refunded in the following order:
1. Credit card
2. Solo/ Switch/ Maestro card
3. Neteller account

Since we automatically pay the funds back to your active credit/debit cards - please notify us immediately in the event any card used to deposit to your account has been lost, stolen or cancelled or should your E-wallet status change.

Verification Documents

The withdraw policy dictates that members may be required to verify their identity before a cash withdrawal can be made from their account. This validation process is to prevent potential online fraud.

a. Photographic ID: A copy of a current photographic ID is required for your first withdraw request. This photographic ID can be in the form of a copy of a Passport, Drivers License or National ID card. Please ensre that your name, photograph and signature are visible on the document.
b. Credit cards: A copy of the front and back of the credit cared used to fund your account is also required. Should you choose to fund your account using multiple credit and / or debit cards, you may be asked to supply copies of more than one card. You may block the middle eight numbers and the 3 digit security code at the back of the card copy.
c. Proof of address: In some cases you may be required to provide documentation which validates your home address. This may be in the form of a utility bill or a credit card statement.
d. Notarized documentation may also be required depending on the amount of your withdraw request (Done by a Notary "lawyer, notary public, etc" to certify something such as a signature on a legal document as authentic or legitimate by affixing a notary's stamp and signature.

Note: In some cases, depending on the payment method used to fund your account, you may be asked for one or a combination of the aforementioned documents, or additional documents not included in the list above. These documents may be requested at any point of your Bingo membership.

In order to make the sending of the documents more secure we recommend that you send them in seperate emails. With regards to credit cards, please send copies of the front and back separately and we also suggest that you block out the CVV number at the back of the card as well as the middle eight digits on the front of the card. Once received, our members' documents are digitally stored in a secure evnironment, which is accessible exclusively to specific specialized security agents.

Please send your documents to us via an email attachment to: bingosecurity@cassava.net

The Withdrawal Process

Once your withdrawal request is submitted (by clicking the "withdraw" button in the Bingo cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the "reverse Withdrawal" button in the Cashier and returning the funds to your Bingo account.

After two business days, the status of your withdrawl request will change to "Completed" and you will no longer be able to cancel it.

As previously mentioned, during the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your Bingo account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request douments whien a member wishes to increase their withdrawal limits.

The processing time for most of the payment methods (credit/debit cards, wire transfer) is within 5 business days. However, there are some payment methods that may take a little longer.
See detailed information on how much time it takes to process each payment method:

Payment method	Withdrawal process time	Withdrawal completion time	Total	Payment posted from	Comments
Credit/Debit Cards	48 hours	within 5 business days	6-9 days	Cassava LTD
Solo/Maestro Debit cards	48 hours	within 5 business days	6-9 days	Cassava LTD
Bank Draft	48 hours	Europe: 10-15 days Rest of the world: 21-28 days	Europe: 13-18 days Rest of the world: 24-31 days	Brigend Ltd issues by Natwest
Cheque	48 hours	UK only - 5 days (clearing can take up to 6 days)	5-8 days	Chexx Inx issues by Northern Bank
Neteller	48 hours	2-3 days	4-5 days	Brigend Ltd Aquapay
Wire Transfer	48 hours	4-7 days	7-10 days	Brigend Ltd	Click "Set wire details" and enter the requested information before making a withdrawal request

* All timeframes are calculated in business days (Monday through friday)
* It may take additional time for your credit card or payment method provider to post funds to your account.

You will be notified by email once the processing of your withdrawal request has been completed and the funds have been transferred to you.

If your withdrawal has not been processed within the specified timeframe, please contact us immediately and we will investigate the issue.

Your withdrawal history can be viewed from the "My Account" page, accessible from the homepage when you are logged in. In the "My Account" area you will find a complete list of all your withdrawal requests, both those that have been completed, as well as those that you have cancelled.

Important notes:

* You can request up to 10 withdrawals per day - withdrawals requested by the same method within 24 hours may be combined into one payment.
* There is a minimum withdrawal amount of "Network Limit" that can be requested.
* Please note that in addition to the minimum withdrawal limit, member must also have deposited a minimum of "£30" before a withdrawal request is accepted. Therefore, you may be required to deposit additional amounts before a withdrawal request can be made.
* Bonuses can never be withdrawn. Real money won from bonus wagering can be withdrawn only after all Bonus Policy wagering requirements have been met.
*The maximum single win for non funded players in all the games is £75. If the win is more than £75, the player will be entitled to £75 and the remainder will become void.
* There are no fees for any of our withdrawal services. In the event that we terminate the offering of our business in any specific country, payouts will be subject to reasonable processing charges.
* Brigend Ltd and Cassava Ltd reserves the right to delay and / or stop the processing of withdrawal requests until final approval has been received for any outstanding deposit transactions.
* We want our members to receive their winnings as soon as possible and will do our utmost to keep to the timeframes stipulated above. Please be aware however, that some withdrawal methods are completed via third parties and in rare cases delays beyond our control may occur.
* In the case of a Wire Transer, you need to enter your bank details to the cashier.

For assistance with withdrawal, or any other matter, please contact our customer service team.

Credit/Debit Card Exceptions:

Visa Credit/Debit Card Withdrawal: Due to regulations imposed by issuers of Visa credit/ debit cards, Cassava Ltd is not permitted to pay withdrawals to Visa credit/debit cards issued in specific countries(please see drop-down list below to view these countries). Furthermore, due to regulations imposed by some issuers of Visa credit/debit cards in countries not included in the drop-down list (non-listed countries); Cassava Ltd is not permitted to pay withdrawals to certain Visa credit/debit cards. Therefore, members who have deposited to their Bingo accounts via these particular Visa credit/debit cards shall receive withdrawals via wire transfer or cheque.
Please see the drop-down list below, specifying the countries where certain Visa credit/ debit card issuers do not permit withdrawals to be paid to Visa credit/ debit cards:

MasterCard/ Eurocard Credit/ Debit Card Withdrawals:

Due to regulations imposed by issuers of MasterCard/ Eurocard credit/ debit cards, Cassava Ltd is not permitted to pay withdrawals to MasterCard and/or Eurocard credit/debit cards. Therefore, member who have deposited to their Bingo accounts via MasterCard and/or Eurocard credit/debit cards shall receive withdrawals either via wire or cheque if no Visa or debit card has been used to deposit with.